Cancellation & Refund Policy

Last updated: August 2026

1. Cancellation by client

Cancellations must be communicated in writing to info@travelmate.co.in. Cancellation charges depend on how far in advance the cancellation is made and the policies of hotels, airlines and other service providers involved.

2. Standard cancellation charges

• 30+ days before departure: Applicable booking fees only
• 15–29 days before departure: 25–50% of package cost
• 7–14 days before departure: 50–75% of package cost
• Less than 7 days: Up to 100% of package cost

Note: These are general guidelines. Actual charges depend on airline, hotel and other supplier cancellation policies, which vary by booking.

3. Non-refundable components

Visa fees, flight tickets (as per airline policy), holiday insurance and certain hotel bookings may be non-refundable regardless of cancellation timeline.

4. Cancellation by Travel Mate

In the unlikely event that Travel Mate must cancel a booking due to circumstances beyond our control, we will offer a full refund or an alternative booking of equivalent value.

5. Refund processing

Eligible refunds will be processed within 7–14 working days to the original payment method.

6. Contact

For cancellations, contact info@travelmate.co.in or WhatsApp +91 97988 22655.